KLA
Product Install Engineer Job Vacancy In San Jose, CA, USA
Responsibilities
Instal/Upgrade of newly purchased products.
Hold Pre-Installation Meeting with the Customer to scope customer unique requirements. Create Plans of Action to measure/confirm/satisfy unique needs. Execute Plans of Action and validate deliverables with customer
Install Tool to meet KLA Specs, through conformance testing according to procedures
Troubleshoot complex system issues in a timely manner – using abstract thought, data analysis, 7-step problem solving methodology and other available tools – to repair/correct those issues and achieve compliance to KLA specs and other customer requirements
Manage project escalations across customer, region, and various factory resources to meet committed customer milestones
After conformance testing, meet with customer to facilitate Warranty Signoff through management of regional handoff, documentation of outstanding Warranty deliverables, and communication with customer/division
Achieve Cycle time/Cost targets through management of contributing factors (parts usage, cross-charges, escalation support, etc)
Manage Customer Satisfaction through Pre-Activity Meeting, Routine Update Meeting, Escalation Meetings, Post-Activity Meeting, and Warranty Meeting
Perform Install/Customer-focused Applications testing to approve Operational Quality of tool
Document Installation Non-conformances through a remote database management system
Communicate installation status through daily pass down and web-based reporting systems
Provide Training in operation/maintenance of tool to Install Engineers, Region Engineers, and Customers.
Qualifications
KNOWLEDGE AND SKILL:
Requirements
BSEE or equivalent relevant experience.
5 + years Industry Related experience
Must obtain KLA certification as well as maintain ongoing certification
English Language + Local Language (for non-US positions) Fluency (reading and writing) + Japanese (Nice to Have)
Previous Experience On KLA Equipment Required.
Previous Travel Experience with ability to secure appropriate travel documentation
Microsoft Office Proficiency
Traits
Flexible – Inquisitive Individual that welcomes change
Experienced – must handle high pressure situations with level headed grace
Autonomous – to work in unstructured environments
Team player – Work with multiple countries/teams/management levels to achieve deliverables
Skills
Strong Analytical skills – Troubleshooting, Project Management, Business Savvy
Strong Interpersonal skills – Friendly, Culturally sensitive, Highly Communicative, Non-confrontational, Capable of Conflict Resolution. Advanced analytical skills. Advanced mechanical aptitude
Minimum Qualifications
BSEE or equivalent relevant experience.
5 + years Industry Related experience
Must obtain KLA certification as well as maintain ongoing certification
English Language + Local Language (for non-US positions) Fluency (reading and writing) + Japanese (Nice to Have)
Previous Experience On KLA Equipment Required.
Previous Travel Experience with ability to secure appropriate travel documentation
Microsoft Office Proficiency