KLA
Customer Support Engineer Job Vacancy In Chandler, AZ, USA
The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Analytical skills
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems.
Knowledge of computer theory, various operating systems and applicable operating system software knowledge, Networking in a Windows, Unix or Novell environment. Knowledge in MS Office (Word, Excel, E-mail).
Basic automation functionality on assigned equipment set. Develops technical proficiency in Preventive Maintenance (PM) aspects of assigned equipment set. Preventative Maintenance work can be done with instruction of a manager or senior engineer.
Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids. Semiconductor industry process knowledge, required to take the KT class for Introduction to semiconductor processes.
Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since the system is down for service and may effect customer manufacturing area.
Develops capabilities in use of all available diagnostic resources. Develops and demonstrates technical proficiency in all aspects of assigned equipment set.
Preventive Maintenance (PM) can be carried out as a procedure. Performs routine work by following procedures without instructions. Ability to perform complicated problems or tasks by receiving instructions. Can generate the feedback report for Failure Analysis (FA) and Dead On Arrival (DOA).
Minimum Qualifications
Bachelor’s Level Degree or work experience of 1 years