Patient Service Rep

Patient Service Rep Job Vacancy In Paducah, KY, USA

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative – Mercy Health Physicians

Job Summary

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
Ability to answer internal and external calls in a friendly and helpful manner
Must possess the ability to troubleshoot and resolve problems promptly
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
Other duties as assigned

Education
High School Degree or GED

Experience
Prior experience in the healthcare field or a related area is preferred but not required
Knowledge of medical terminology preferred but not required
Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required

Skills & Abilities
Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
Engage with staff and patients in a professional manner
Basic math skills

Mercy Health is an equal opportunity employer.

We’ll Also Reward Your Hard Work With
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
An employer-matched 403(b) for those who qualify.
Paid time off
Educational Assistance
And much more

Scheduled Weekly Hours

40

Work Shift

Days/Afternoons

Department

Neurosurgery – MHP Kentucky Specialty Care